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Journal Articles

Evaluating the comparative service quality of supermarkets using the analytic hierarchy process

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Hokey Min
Journal: Journal of Services Marketing
Journal of Services Marketing (2010) 24 (4): 283–293.
https://doi.org/10.1108/08876041011052999
Published: 06 July 2010
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Journal Articles

Dynamic benchmarking of hotel service quality

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Hokey Min, Hyesung Min, Kyooyup Chung
Journal: Journal of Services Marketing
Journal of Services Marketing (2002) 16 (4): 302–321.
https://doi.org/10.1108/08876040210433211
Published: 01 July 2002
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Journal Articles

Competitive benchmarking of Korean luxury hotels using the analytic hierarchy process and competitive gap analysis

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Hokey Min, Hyesung Min
Journal: Journal of Services Marketing
Journal of Services Marketing (1996) 10 (3): 58–72.
https://doi.org/10.1108/08876049610119794
Published: 01 June 1996
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