...-use rights only Competences Service innovation Employee Professional services Business performance In the current service landscape, employees are conceptualized as internal customers of the workplace, demanding a collaborative culture, empowering technologies and an employer value...

...Mihaela Moise; Irene Gil-Saura; Maria-Eugenia Ruiz-Molina; Antonio Marin García Purpose Innovation and sustainability are two important pillars required to achieve competitive advantages. However, it is still unknown how the combined impact of both factors affects business performance. To address...

...Bang Ning Hwang; Siriprapha Jitanugoon; Pittinun Puntha Purpose This study aims to investigate how artificial intelligence (AI) integration in service delivery influences sustainability and business performance in small- and medium-sized enterprises (SMEs) across diverse sectors. It further...

... service guarantees on two important aspects of business performance: customer satisfaction and return on investment. Design/methodology/approach – The study hypotheses are tested utilizing three different sources of secondary data to assess the study variables. Findings – Over a four-year...

... network strength and network openness in driving business performance. Findings The authors identify both network strength between firms and openness towards new actors as underpinning competitive advantage in business‐to‐business services. Research limitations/implications Data were collected...