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Keywords: Complex adaptive systems
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2022) 36 (4): 489–498.
Published: 16 February 2022
... need to be viewed as complex adaptive systems (Vargo and Lusch, 2016 ; Taillard et al., 2016) that emerge and change over time to fit the pressures imposed on them (Holbrook, 2003). Resilience can be seen as an emerging property of service ecosystems (Woods, 2015). Through synthesizing...
