.../approach Using a case study of the Muséum National d’Histoire Naturelle in Paris, the authors analyze 6,883 user reviews from Google Reviews. A lexicon-based content analysis identifies and quantifies mentions of distinct phygital tools within each review. They use regression models to test the direct...

... Retail website Website content analysis Internet retail Content analysis Even before the COVID-19 pandemic, several department stores, such as J.C. Penney, Sears, Wilson's, among others, have faced significant survival challenges in recent years because of the rise of online shopping (Ford...

... Journal of services marketing Review Bibliometrics Scientometrics Citation analysis Bibliographic coupling Cluster analysis Content analysis Longitudinal The past three decades have seen remarkable revolutions in the way service is created and delivered (Furrer et al., 2020). Up...

...Olivier Furrer; Jie Yu Kerguignas; Cécile Delcourt; Dwayne D. Gremler Emotion Service innovation Content analysis Technology adoption Ecosystems Service dominant logic (SDL) Any academic discipline should periodically reflect on its past, assess its boundaries and think about its...

... the paper. Aku Valtakoski can be contacted at: aku.valtakoski@liu.se 06 12 2018 19 06 2019 18 10 2019 28 10 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Qualitative research Content analysis Time series...

...). Javier Reynoso can be contacted at: jreynoso@itesm.mx 14 10 2018 16 11 2018 25 11 2018 28 11 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Qualitative research Content analysis Base of the pyramid Informal services...

...Daechun An Purpose – The purpose of this study is to examine cross-cultural differences in the use of visual tangible cues in local corporate Web sites of six nations. Design/methodology/approach – A quantitative content analysis was used to obtain a numerically based summary of visual...