... for residents living with dementia (Detweiler et al., 2008) Source(s): Authors’ own work Past research reveals the complex interaction between servicescape design and customer vulnerability and shows that servicescapes can create, exacerbate or alleviate the vulnerability experienced...

... 09 2025 30 09 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Culture TSR Well-being Service inclusion/diversity Servicescape Customer vulnerability Sexual well-being is a vital yet underexplored dimension...

...). Corresponding author Patrícia Regina Caldeira Daré Artoni dare@alumni.usp.br 17 01 2025 20 07 2025 10 09 2025 30 09 2025 02 10 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Ethnography Customer vulnerability...

... Licensed re-use rights only Service encounter Frontline service employees Customer vulnerability Culture Transformative service research (TSR) In ICSE, service employees and customers come from different cultural backgrounds, with distinct norms and values (Sharma et al., 2012...

... for men’s avoidance of these services, yet there is little investigation of specific gender norms. Furthermore, masculinity has not been examined as a factor associated with customer vulnerability. This paper aims to identify the relationship between gender norm segments for men, likely customer...

... their well-being, by reinforcing their social ties and regaining a sense of control. Research limitations/implications This study advances transformative service research by demonstrating how captivity affects customers’ well-being and customer vulnerability literature by investigating captivity...