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Keywords: Emphatic concern
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2019) 33 (1): 31–43.
Published: 24 April 2019
... Service Empathy Helping behavior Well-being Service encounters Perspective taking Caring Frontline service employees Customer care Dysfunctional customers Emphatic concern Let me hold the door for you. I may have never walked in your shoes, but I can see your soles are worn, your...
