... Caldeira Daré Artoni dare@alumni.usp.br 17 01 2025 20 07 2025 10 09 2025 30 09 2025 02 10 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Ethnography Customer vulnerability Transformative service research (TSR...

... at: nathalie.dubost@univ-orleans.fr 13 09 2024 13 12 2024 26 01 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Therapeutic resources Social safeness resources Family caregivers Ethnography Psycho-emotional model of disability...

...@liu.se 15 11 2019 25 11 2019 29 11 2019 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Interviews Qualitative research Ethnography Case study research Service research has grown in size and importance over the last 30...

...Catharina von Koskull Purpose The purpose of this paper is to illustrate how traditional ethnography as an established methodology can promote and strengthen both rigor and relevance in qualitative service research. Design/methodology/approach This paper is based on ethnographic methodology...

... Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Qualitative research Ethnography Business-to-business services Customer engagement Customer experience Participant observation Lived experiences Service research is expanding at a rapid pace...

... research despite many promising applications in this field. This paper is the first to encourage and support service researchers in their use of the method and aims to stimulate interesting future netnographic service research. Qualitative research Ethnography Netnography Service research Method...

... Customer satisfaction Ethnography Interaction Service quality Services marketing This summer one of us was on a birding trip to Venezuela when: 1 On the way to the departure airport the bus breaks down, the connecting flight is missed and the first day of the trip is lost. 2...