... Inclusion The World Health Organization (WHO) predicts more people with disabilities due to population growth, aging, and increases in chronic health and mental conditions (Granjon et al., 2023). Currently, individuals with invisible disabilities represent 70%–80% of all disabilities...

... studied in this paper offers FCwDs therapeutic resources but also social safeness resources, providing them with a welcome time of respite. Originality/value Without questioning the need to provide inclusive services and market accessibility for consumers with disabilities, this paper recommends...

...Sarah Dodds; Nitha Palakshappa Understanding the role of identity in-service experiences of individuals with disabilities is critical to ensuring inclusive service exchanges and design (Patrício et al., 2018). More recent calls for research exploring the dynamics of identity in service...

.... And perhaps a reason why many choose not to (Marx, 2020 , Instagram). From a service research perspective, the above seems like a setback. For several years, researchers have called for more studies on service inclusion (Fisk et al., 2018 ; Anderson et al., 2013), since...