...) in response to the unmet need for fairness reflected in increasing PCs. The three OJT dimensions – distributive, procedural and interactional justice emerge as a framework for the data and helps develop privacy-related subdimensions. Research limitations/implications This study extends OJT beyond...

... and interactional justice play a key role in explaining deontic justice regarding the observed interaction between an employee and a dysfunctional customer. In turn, this deontic judgment leads witnessing customers to willingly spread positive word of mouth (WOM) due to customers’ tendency to support an ethical...

... only This paper aims to investigate how perceptions of employee authenticity and customer–employee rapport influence customers’ interactional justice assessments and related service evaluations, and how customers’ need for uniqueness impacts these relationships. Researchers have called...

... the effects of physical attraction, social attraction and task attraction, which are interpersonal attraction components of service staff, on interactional justice, procedural justice and distributive justice, all of which are components of service justice. This study was conducted after deriving...