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Keywords: Occupational turnover intentions
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2012) 26 (7): 551–559.
Published: 05 October 2012
... between problematic customer behaviors and turnover intentions in service employees. This study is also one of very few in marketing to investigate the relationship between organizational and occupational turnover intentions. An executive summary for managers and executive readers can be found...
