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Keywords: Online operations
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2010) 24 (6): 446–457.
Published: 14 September 2010
... Consumer behaviour Customer loyalty Online operations Internet Service delivery An executive summary for managers and executive readers can be found at the end of this issue. “Customer frustration led to death threats” (Aftenposten.no, 2007) – while this headline sounds like...
