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Keywords: Pandemic
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Journal Articles
Cause for pause in retail service: a respond, reimagine, recover framework
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2022) 36 (4): 584–596.
Published: 24 March 2022
...Nitha Palakshappa; Sarah Dodds; Sandy Bulmer Purpose The COVID-19 pandemic has caused many consumers to pause and rethink the impacts of their consumption behavior. The purpose of this paper is to explore changes to consumers’ preferences and shopping behavior in retail using a sustainable...
Journal Articles
Contamination fear and ABS during COVID-19
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2021) 35 (5): 657–670.
Published: 02 June 2021
... rights only Access-based services (ABS) have been adversely impacted by the COVID-19 pandemic. This study aims to validate customer barriers to ABS focusing on the contamination barrier. As service employees’ presence violates the COVID-19 physical distancing norms and heightens contamination...
Journal Articles
Viewpoint: The impact of coronavirus on service ecosystems as service mega-disruptions
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2020) 34 (6): 809–817.
Published: 05 June 2020
...Sertan Kabadayi; Genevieve E. O’Connor; Sven Tuzovic Purpose This paper aims to synthesize the widespread economic impact of the outbreak of COVID-19 and presents a new concept, service mega-disruptions (SMDs), which refers to fast moving market disturbances at a massive scale caused by a pandemic...
