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Keywords: Place attachment
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Journal Articles
Biophilia in servicescapes – review, reconciliation and reflections
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2025) 39 (3): 202–217.
Published: 23 January 2025
... at: deepaksk@iimk.ac.in 30 08 2024 15 11 2024 07 01 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Servicescapes Biophilia Biomorphism Anthropomorphism Attention restoration Well-being Place attachment S-O-R model...
Includes: Supplementary data
Journal Articles
Editorial: Opportunities in the new service marketplace
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2022) 36 (4): 445–449.
Published: 03 May 2022
... quality, service mapping, service failures and recovery, customer complaints, relationship marketing and word of mouth. New service marketplace Opportunities Service theory Service design Safety Place attachment Customer incivility Retail Education The service marketplace has...
Journal Articles
Online student engagement and place attachment to campus in the new service marketplace: an exploratory study
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2022) 36 (4): 597–611.
Published: 29 March 2022
... influence attachment to a place, i.e. a physical servicescape. This study conducted an exploratory study to inform place attachment and actor engagement literature in an online service context. Design/methodology/approach Quantitative survey design was used and 98 usable responses were collected from...
