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Keywords: Practice-based approach
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Journal Articles
Janet R. McColl-Kennedy, Anders Gustafsson, Elina Jaakkola, Phil Klaus, Zoe Jane Radnor, Helen Perks, Margareta Friman
Journal:
Journal of Services Marketing
Journal of Services Marketing (2015) 29 (6-7): 430–435.
Published: 14 September 2015
...Janet R. McColl-Kennedy; Anders Gustafsson; Elina Jaakkola; Phil Klaus; Zoe Jane Radnor; Helen Perks; Margareta Friman Purpose – The purpose of this paper is to provide directions for future research on: broadening the role of customers in customer experience; taking a practice-based approach...
