... and feelings about privacy, and what has changed over a decade. Design/methodology/approach This study used the Zaltman Metaphor Elicitation Technique ( ZMET ) to conduct qualitative interviews in 2008 and 2019 and identified the deep metaphors revealing consumers’ thoughts and feelings about their privacy...

... quasi-experimental design or paired interviews, as used in this study. Furthermore, the understanding of the impact of mobile social media use on engagement with a physical service environment has received very little attention in the academic literature. Absorption Design Engagement Qualitative...

... © Emerald Group Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only Gerard Ryan is the corresponding author and can be contacted at: gerard.ryan@urv.cat Qualitative Culture Waiting Time orientation Waiting in services is a problem because...