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Keywords: Self-service device
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Journal Articles
Technology in use – characterizing customer self-service devices (SSDS)
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Journal:
Journal of Services Marketing
Journal of Services Marketing (2019) 33 (1): 44–56.
Published: 08 April 2019
...Johanna Gummerus; Michaela Lipkin; Apramey Dube; Kristina Heinonen Purpose This study aims to introduce and characterize a specific form of self-service technology (SST), customer self-service devices (SSDs), as well as propose and apply a classification scheme of SSDs to encourage future research...
