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Keywords: Service competency
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Journal Articles
Foreign or domestic: who provides better customer service?
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2015) 29 (2): 124–136.
Published: 13 April 2015
..., recovery on service evaluations. Ramana Kumar Madupalli can be contacted at: rmadupa@siue.edu © Emerald Group Publishing Limited 2015 Country of origin Service competency Service evaluations Service recovery Services offshoring Therefore, we offer the following hypothesis...
