... should recognize that addressing vulnerability requires ecosystem-wide approaches beyond the primary vulnerable individual. This includes developing practices that identify potential secondary and tertiary vulnerability, redesigning service processes to mitigate ecosystem-wide vulnerability effects...

... journey Service research Systematic literature review Communities of Practice Transformative Service Research Well-being Service delivery Service ecosystem Service processes The world is witnessing the largest refugee crisis on record. As of December 2020, nearly 26.4 million refugees...

... Reciprocity Reputation Ambition Uncertainty Co-creation Corporate image Qualitative research Service processes Business-to-business services Relationship marketing has underpinned recent studies which have propelled field work towards the sponsored organisations’ side of the service...

... at: courtney.azzari@unf.edu 18 06 2020 22 01 2021 02 06 2021 07 06 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Culture Qualitative research Co-creation Customer experience Transformative Service processes Transformative...

... construct for behavioral predictions. Trends Customer service Service encounter Service delivery Servicescape Service processes Chronological age Cognitive age Future time perspective Age is a weird variable. We count chronological age from the moment we are born until the current date...

... 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Absorptive capacity Organizational routines Financial services Service processes Operational routines Adaptive routines The merits of routinizing an organization’s functional...

... of BI overall as well as the strength of individual facets of BI. Originality/value This study provides a deeper and complete understanding of the theoretical construct of BI through a service-dominant lens, in particular recognizing the defining role of the service process and servicescape...

... Service processes Service dominant logic SDL Value co-creation practices Routine dynamics Institutional change Actors Dialectics Coordination Agency Drawing on Giddens (1984) , early versions of routine dynamics theory suggested that routines involve two mutually constitutive aspects...

... relationships, this study contributes to research in services marketing by examining two types of employees’ deviance from customer-facing processes. Hospitality Digitalization Technology and service Frontline service employees Service processes Traditionally, restaurant reservations used...