Bo Edvardsson
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Journal Articles

Critical examination of academic marketing and service research’s philosophical foundation

Bård Tronvoll, Bo Edvardsson
Journal: Journal of Services Marketing
Journal of Services Marketing (2024) 38 (1): 56–70.
https://doi.org/10.1108/JSM-01-2023-0002
Published: 01 December 2023
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Journal Articles

How do actors coordinate for value creation? A signaling and screening perspective on resource integration

Sebastian Dehling, Bo Edvardsson, Bård Tronvoll
Journal: Journal of Services Marketing
Journal of Services Marketing (2022) 36 (9): 18–26.
https://doi.org/10.1108/JSM-02-2020-0068
Published: 23 March 2022
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Journal Articles

Institutional change and routine dynamics in service ecosystems

Tiina Tuominen, Bo Edvardsson, Javier Reynoso
Journal: Journal of Services Marketing
Journal of Services Marketing (2020) 34 (4): 575–586.
https://doi.org/10.1108/JSM-06-2019-0243
Published: 24 April 2020
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Journal Articles

The institutional turn in service research: taking stock and moving ahead

Kaisa Koskela-Huotari, Josina Vink, Bo Edvardsson
Journal: Journal of Services Marketing
Journal of Services Marketing (2020) 34 (3): 373–387.
https://doi.org/10.1108/JSM-02-2019-0101
Published: 14 April 2020
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Journal Articles

Determinants of services co-creation with business customers

Elodie Jouny-Rivier, Javier Reynoso, Bo Edvardsson
Journal: Journal of Services Marketing
Journal of Services Marketing (2017) 31 (2): 85–103.
https://doi.org/10.1108/JSM-01-2016-0001
Published: 10 April 2017
View article titled, Determinants of services co-creation with business customers
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Journal Articles

Exploring dualities of service innovation: implications for service research

Lars Witell, Laurel Anderson, Roderick J. Brodie, Maria Colurcio, Bo Edvardsson, Per Kristensson, Line Lervik-Olsen, Roberta Sebastiani, Tor Wallin Andreassen
Journal: Journal of Services Marketing
Journal of Services Marketing (2015) 29 (6-7): 436–441.
https://doi.org/10.1108/JSM-01-2015-0051
Published: 14 September 2015
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Journal Articles

A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)

Sander Svari, Terje Slåtten, Göran Svensson, Bo Edvardsson
Journal: Journal of Services Marketing
Journal of Services Marketing (2011) 25 (5): 323–335.
https://doi.org/10.1108/08876041111149685
Published: 02 August 2011
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Journal Articles

Services Marketing: People, Technology, Strategy (5th ed.)

Bo Edvardsson
Journal: Journal of Services Marketing
Journal of Services Marketing (2004) 18 (5): 413–414.
https://doi.org/10.1108/08876040410548320
Published: 01 August 2004
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