... and contact – through which interactional value is delivered and perceived. Crucially, IVF highlights the strategic primacy of the interactive component, particularly in technology-enabled service systems where value creation increasingly shifts from product entities to interfaces and exchanges (Berthon...

...), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at Link to the terms of the CC BY 4.0 licence. Engagement Conceptual Service systems The growing acceptance of the importance of engagement dynamics (Finsterwalder, 2018...

... customer cocreation effort and transforms service value to well-being ”, Journal of Services Marketing , Vol. 37 No. 2 , pp. 248 - 260 , doi: 10.1108/JSM-03-2022-0107 . Leino , H.M. , Davey , J. and Johns , R. (2024), “ Service system resilience under resource scarcity: from...

... approach to building a serving humanity logic and growing service research capacity to work on the hardest service systems problems humanity faces. Findings ServCollab’s ongoing efforts to Elevate the Human Experience are described. First, ServCollab seeks to develop a serving humanity logic. Second...

... to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Co-creation Service encounter Service systems Qualitative research Customer value Frontline service employees Interaction value formation Value co-formation...

... in the Middle East and Africa (MEA) regions and those in other regions to pursue service research that addresses the many difficult service system problems in the MEA. This commentary is based on more than 40 years of service research experience and unique insights from a service research pioneer...

... at http://creativecommons.org/licences/by/4.0/legalcode Qualitative research Co-creation Well-being Health services Transformative Service systems Transformative service research Balanced centricity Network well-being Psychological needs Co-creation of services Tensions/alignments Multi...

..., the authors identify research priorities to encourage further work on extending the understanding and application of dialogical interactive platforms and value co-creation to enable the service community to be responsive in solving complex problems through service offerings. Co-creation Service systems...

...Andrei Bonamigo; Camila Guimarães Frech This study aims to recognize industry 4.0 opportunities and challenges associated with the co-creation of value in industrial services and to propose a theoretical framework for smart industrial services systems. Andrei Bonamigo can be contacted...

... 02 07 2020 03 07 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Customer experience Emotions Service delivery Service systems Service quality Service failures Service charge Service inclusive pricing Non-voluntary tipping...

...?… Are these futures inevitable or can we act to establish a physical and social infrastructure that might foster better health and well-being in older age?” (National Institute on Aging, 2011) Technology and service systems + Technological developments are increasing the capabilities of service organizations...

...-creation, in the service system. Building on the notion of resource misintegration as a trigger of the VCD process, this paper offers a typology of resource misintegration manifestations and to present a dynamic conceptualization of the VCD process. A systematic, iterative VCD literature review...

... marketing plays in a political deterrence campaign and its impact on service systems in meeting the needs of refugees and asylum seekers. Design/methodology/approach This qualitative research is based on 24 in-depth interviews with service providers, and refugees and asylum seekers and a critical...

...Tony Garry; Tracy Harwood The methodology comprises an innovative mixed methods design encompassing a videographic animated film portraying a potential “slice of life” household service-system scenario that was subsequently incorporated into a quantitative survey. A total of 400 responses...

.... It shows how service providers can enhance customer hedonic and eudaimonic appreciation of provider knowledge, skills and efforts. Sustainability Well-being Quality of life Netnography Service systems Service trends The goals of this paper are to explore: How do consumers...

...Danilo Brozovic; Annika Ravald; Fredrik Nordin Purpose – The purpose of this paper is to explore the honeybee colony metaphor as a tool to make sense of the dynamics of service systems surrounding a service relationship. Design/methodology/approach – Based on qualitative case research...

... and accreditation. Hence, a major focus has been on a service bundle of personnel recruitment, retention and retraining as well as management development programmes. © MCB UP Limited 2003 Business support services Market entry Service systems Chambers of commerce Business services...