... Augmented social presence Automated social presence Service technology A multi-disciplinary structured literature review based on the preferred reporting items for systematic reviews and meta-analyses method was undertaken across a variety of literature fields. A final selection of n = 25...

...-pandemic environment. Both situations completely altered the way services are typically produced and consumed, and academic researchers can (and should) play a role by addressing these important business issues. Two major themes from early Self-Service Technology (SST) research include consumer adoption...

... for retirement planning are being shifted towards pension plan participants themselves. Thus, finding ways to increase engagement with retirement planning by making use of advances in service technologies brings benefits to society. First, this paper contributes to the customer engagement literature...

... Group Publishing Limited 2015 Relevance Service technology Service innovation Customer experience Rigor Service outcomes Service as a research area affects almost everything and everyone in our society, as approximately 80 per cent of the gross domestic product (GDP) of developed...