...Luisa Fernanda Fariño Espitia; Mark S. Rosenbaum; Germán Contreras-Ramírez Purpose This study aims to examine how recurring sacred ritual within a shopping mall reshapes consumer interpretations of a commercial servicescape after the temporary ritual environment has disappeared. Design...

...V. U. Vinitha; Deepak S. Kumar; Hemamala Krishnan Purpose Increased urbanization has resulted in physical environments, including servicescapes, dominated by functional designs, with nature’s presence becoming scarcer. While “biophilia” designs have received attention in fields like environmental...

...Phil Klaus; Karen Edwards; Daniela Norvik; Aikaterini Manthiou; Van Ha Luong Purpose This study aims to explore the transformative potential of universal design (UD) principles in changing servicescapes to enhance consumer experiences and foster inclusive practices across various sectors...

...Anthony Beudaert; Hélène Gorge; Maud Herbert Purpose The purpose of this study is both to explore how people with “hidden” auditory disorders experience exclusion in servicescapes and to unfold the coping strategies they set up to deal with it. Design/methodology/approach Findings from 15 semi...

...). Are casinos such localities? Transformative service research Macau Attention restoration theory Gambling Servicescapes Socially unacceptable products To date, service researchers have tended to overlook the reasons consumers willingly and, quite often, enthusiastically engage in socially...

...Daire Hooper; Joseph Coughlan; Michael R. Mullen Purpose – The purpose of this paper is to examine whether the servicescape should be subsumed as a dimension within service quality conceptualizations or whether it is a unique construct in itself which precedes service quality evaluations...