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Keywords: Small things
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2019) 33 (5): 576–588.
Published: 28 August 2019
... 2019 16 05 2019 01 07 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Emotion Service encounter Satisfaction Experimental design Dark chocolate Small things Mood Both practitioners and academics constantly look...
