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Keywords: Wearables
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Journal Articles
Technology in use – characterizing customer self-service devices (SSDS)
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2019) 33 (1): 44–56.
Published: 08 April 2019
... re-use rights only Service delivery Self-service technology Smart services Service features Wearables Prosumer Self-service device Customer use features Technology is playing a significant role in advancing services, and leveraging technology is a cross-cutting priority...
