Issues

Special Issue: Service quality and customer relationship management interrelationships and implications. Guest Editor: Marianna Sigala

Call for papers

Special issue on interventionist research

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Special issue on the international dissemination of quality management

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Antecedents and consequences of relationship quality in athletic services

Pinelopi Athanasopoulou
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Integrated customer relationship management for service activities: An internal/external gap model

Sergios Dimitriadis; Eric Stevens
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Effects of e‐government on service design as perceived by employees

Maria Åkesson; Bo Edvardsson
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After‐sales service quality as an antecedent of customer satisfaction: The case of electronic appliances

Irini D. Rigopoulou; Ioannis E. Chaniotakis; Constantine Lymperopoulos; George I. Siomkos
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Measuring and applying the PAKSERV service quality construct: Evidence from a South African cultural context

Stephen Graham Saunders
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Investigating the “new product acceptance function” in Greek enterprises: The quality‐accessibility relationship

Maria Salamoura; Vasilis Angelis; John Kehagias; Constantine Lymperopoulos
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Guest editorial

Service quality and customer relationship management: interrelationships and implications

Marianna Sigala
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