Issues

Collaborating and Sharing with AI

Guest editorial: Collaborating and sharing with AI: a research agenda

Laszlo Sajtos; Shasha Wang; Sanjit Roy; Carlos Flavián
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Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research

Baby Chandra; Zillur Rahman
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Personal touch in digital customer service: a conceptual framework of relational personalization for conversational AI

Jan Hendrik Blümel; Mohamed Zaki; Thomas Bohné
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AI credibility and consumer-AI experiences: a conceptual framework

Abdul Wahid Khan; Abhishek Mishra
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Avoiding excessive AI service agent anthropomorphism: examining its role in delivering bad news

Rory Francis Mulcahy; Aimee Riedel; Byron Keating; Amanda Beatson; Kate Letheren
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Retail robots as sales assistants: how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour

Jorge Carlos Fiestas Lopez Guido; Jee Won Kim; Peter T.L. Popkowski Leszczyc; Nicolas Pontes; Sven Tuzovic
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