...Yulong (David) Liu; Henry F.L. Chung; Zuopeng (Justin) Zhang; Mian Wu Purpose Drawing on a strategic agility perspective, the authors develop a theoretical framework and empirically examine how digital platform adoption and capability impact business performance via digital-enabled strategic...

...Åsa Rönnbäck; Lars Witell Purpose The purpose of this paper is to investigate, by reviewing the literature, the relationship between quality management and business performance with a comparison between manufacturing and service organizations. Design/methodology/approach This meta‐analytic...

... data and business performance. Furthermore, analyses of asymmetry in customer satisfaction data have largely focused on cross‐sectional data and individual‐level customer data (as opposed to business performance indicators). Understanding the asymmetric nature of the examined relationships should...

... methodology to overcome it is suggested. The final goal is to investigate the relationship between a BP‐competent IS and improved business performance. Design/methodology/approach Verification of the hypothesis made that BP‐competent ISs have a positive impact on business performance, is expected...

... centres, e.g. the provision of individualised attention to customer concerns and requests shows more empathy than a generic auto reply. Business performance Service quality assurance Outsourcing Partnership Software tools Greece The convergence of software and ICT infrastructure towards...