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1-5 of 5
Keywords: Goals
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Journal Articles
Personal goals in consumers' adoption of mHealth services
Available to Purchase
Journal of Service Theory and Practice (2022) 32 (1): 30–51.
Published: 22 November 2021
... and cost efficient, yet wide-scale adoption of these services by consumers has yet to be achieved, constraining their public health benefit. Further investigation of non-technological determinants of mHealth adoption is needed; specifically, the role of consumers' goals has received scant attention...
Journal Articles
The qualities of successful people
Available to Purchase
Managing Service Quality: An International Journal (1999) 9 (2): 78–80.
Published: 01 April 1999
... their jobs better and take responsibility for their own training in order to do so. They empower themselves, are self‐motivated, and take control of their lives, rather than waiting for someone else to lead them down the path to success. The first step, is to set a goal, then develop a plan to achieve...
Journal Articles
Quality assurance versus the organizational goal ‐ an NHS perspective
Available to Purchase
Managing Service Quality: An International Journal (1996) 6 (6): 21–24.
Published: 01 December 1996
...Margaret P. Collingwood Demonstrates that the quality assurance systems and audit techniques presently being applied throughout the NHS have displaced or succeeded the original goals of the service while increasing its bureaucracy and costs. The advent of the “purchaser/provider” model of budget...
Journal Articles
The theory of constraints in services: part 2 ‐ examples from health care
Available to Purchase
Managing Service Quality: An International Journal (1996) 6 (2): 30–34.
Published: 01 April 1996
..., starting from an isolated unit or procedure. © MCB UP Limited 1996 Goals Non‐profit organizations Policy Profit Service industries Total quality management Several authors[ 1 , 2 , 3 , 4 ] investigated and proposed implementations for the theory of constraints (TOC) philosophy...
Journal Articles
Design to distribution – aiming to be the best of the best
Available to Purchase
Managing Service Quality: An International Journal (1995) 5 (6): 9–12.
Published: 01 December 1995
... models, with customers and suppliers, and against competitors. Its goal is to improve efficiency,reduce defects and provide better customer value continuously. In 1990 it entered into a strategic partnership with its first non‐parent group customer, Sun Microsystems, to supply printed circuit‐boards...
