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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb004116. When citing the article, please cite: David Clutterbuck, (1988), “DEVELOPING CUSTOMER CARE TRAINING PROGRAMMES”, Industrial and Commercial Training, Vol. 20 Iss: 6, pp. 11 - 14.
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© MCB UP Limited
1989
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