Keywords: Brand experience
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Journal Articles
Journal Articles
Marketing Intelligence & Planning (2023) 41 (3): 265–278.
Published: 27 December 2022
...Mihir Kumar Kushwah; Himanshu Shekhar Srivastava Purpose This study examines the impact of the brand's corporate social responsibility (CSR) on consumers' brand experience and, in turn, consumers' intention of word-of-mouth (WoM). The study also investigates customer satisfaction with service...
Journal Articles
Marketing Intelligence & Planning (2021) 39 (8): 1042–1057.
Published: 12 August 2021
...Asif Ali Safeer; He Yuanqiong; Muhammad Abrar; Rizwan Shabbir; Hafiz Muhammad Wasif Rasheed Purpose This study investigated the role of brand experience dimensions (behavioral, intellectual, sensory and affective) to predict consumer loyalty (repurchase intention (RPI), word of mouth (WOM...
Journal Articles
Marketing Intelligence & Planning (2021) 39 (2): 329–341.
Published: 12 August 2020
...Imran Khan; Mobin Fatma; Vikas Kumar; Sara Amoroso Purpose The purpose of this research is to examine the effect of certain dimensions of brand experience (sensory, behavioural, affective and intellectual) on millennial consumers' engagement. Design/methodology/approach Data were collected...
Journal Articles
Marketing Intelligence & Planning (2020) 38 (1): 15–31.
Published: 25 November 2019
...Tiffany S. Legendre; Elizabeth A. Cartier; Rodney B. Warnick Purpose The purpose of this paper is to examine the effectiveness of brand experiences on visitors’ memory formation and their revisit intention to a special event. Design/methodology/approach This study collected survey data from...
Journal Articles
Marketing Intelligence & Planning (2019) 37 (7): 821–836.
Published: 26 July 2019
...Tahmid Nayeem; Feisal Murshed; Abhishek Dwivedi Purpose The purpose of this paper is to examine the interplay of brand experience and brand attitude and its influence on brand attitude. Specifically, it proposes that the relationship will be mediated by brand credibility. Design/methodology...
Journal Articles
Marketing Intelligence & Planning (2013) 31 (2): 141–159.
Published: 22 March 2013
...Naresh Malhotra; Satyabhusan Dash; Ravi Shekhar Kumar; Satyabhusan Dash; Prem Chandra Purwar Purpose The purpose of this paper is to examine the effect of brand experience on hospital brand equity; also to assess the effects of different brand equity dimensions on overall customer‐based hospital...

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