The nature of work has shifted toward hybrid environments that blend physical presence with digitally through technological-mediated knowledge exchange platforms (TMKEPs) enabled collaboration. Drawing upon job characteristics theory (JCT), we propose a conceptual model that examines (1) the extent to which task design (i.e. routine vs. non-routine) influences employee outcomes (i.e. task performance and citizenship behavior), (2) the mediating role of interactive lurking behavior as a new employee experience on the relationship between task design and employee outcomes and (3) the moderating role of paradox mindset as a boundary condition influencing the mediation effect of interactive lurking behavior.
We conduct a series of three experimental studies using data across continents from the USA and UK.
Based on our studies we found empirical evidence to support for the above relationships such that non-routine tasks inspire employees to excel in both task performance and citizenship behaviors whereas routine tasks discourage employees from improving their task performance and citizenship behaviors.
The findings have implications for theory and practice, which are briefly discussed.
The study's distinctive contribution lies in outlining the mediating role of interactive lurking experiences in explaining the above relationships.
