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Keywords: Customer aggression
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Journal Articles
Journal:
Personnel Review
Personnel Review (2017) 46 (8): 1672–1688.
Published: 06 November 2017
... of customer aggression on the frontline food service managers’ emotional exhaustion and turnover intentions. The mitigating effects of perceived distributive justice and emotional organizational pride are also investigated. Design/methodology/approach Survey data were collected from 250 frontline...
