... Emotional labor Engagement Passion Self-control resources Self-determination theory Funding statement: This research received no specific grant from any funding agency in the public, commercial, or not-for-profit sectors. Employee engagement is recognized in Human Resource...

... provide insight into why healthcare professionals, who undertake emotional labor, have a higher incidence of lower well-being and increased burnout rates compared with other jobs, except for emergency workers. The findings show that the relationship between PsyCap and well-being was different for low...

.... emotional labor strategies). Design/methodology/approach This study collected paired data from 220 service workers and their customers at different time points from 80 service firms. Multilevel path-analysis was conducted to test the proposed hypotheses. Findings Our results indicate that firm-level...

...I-An Wang; Szu-Yin Lin; Yeong-Shyang Chen; Shou-Tsung Wu Purpose The purpose of the study is to empirically test and explore the influences of abusive supervision on subordinates' job satisfaction and mental health. Specifically, the authors focus on the mediation effects of emotional labor...

...Sushanta Kumar Mishra Purpose – Based on two studies on different occupational groups, the purpose of this paper is to examine the relationship between perceived organizational support (POS) and different forms of emotional labor. Drawing from social identity theory, the present study extends...