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Keywords: Relationship management
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Journal Articles
Journal Articles
Qualitative Market Research: An International Journal (2002) 5 (4): 239–251.
Published: 01 December 2002
...Ian Corner; Matthew Hinton Addresses variables in the implementation of software applications for aspects of customer relationship management (CRM) systems in medium‐sized organisations. The objective is to identify those variables that present the greatest risks to effective and successful...

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