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Purpose

This paper aims to highlight the least effective and most effective methods for evaluating job candidates.

Design/methodology/approach

The paper is based on the lessons learned by the industrial psychologists of PSP Metrics, Inc, throughout the 65 years the company has been assisting businesses in improving the quality and productivity of their human capital.

Findings

Traditional selection criteria such as education, experience and job knowledge are not the most likely predictors of candidate success. Multiple meetings with candidates, behavioral interviewing and psychometric profiling are more successful methods of selection.

Originality/value

The information gives HR professionals practical advice on how to improve the quality of their selection process.

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