As health-care organisations serve increasingly diverse populations, cultural competence is essential for delivering equitable, high-quality care and reducing health disparities. This study aims to equip health-care managers with practical strategies to embed cultural competence into everyday practice by leveraging the concept of cultural intelligence.
This study integrates theoretical insights with practical applications. It positions cultural intelligence as a structured and actionable framework for developing cultural competence in health-care organisations.
This study offers practical strategies for developing cultural intelligence in health-care organisations targeting both individual and organisational levels. Each strategy is accompanied by a detailed example from a health-care context to illustrate its application, thereby making the recommendations more accessible and actionable for practitioners.
Health-care managers can apply the proposed strategies to build their employees’ capability to deliver culturally responsive care.
This study contributes to the literature by applying the cultural intelligence framework in the health-care management context, offering practical strategies for developing cultural competence at both individual and organisational levels.
