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Volume 4, Issue 2
1 January 2005
Strategic HR Review Cover Image for Volume 4, Issue 2
Case Report| January 01 2005

Exceeding customer expectations at Novotel

René Angoujard
General Manager of Novotel London
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8537
Print ISSN: 1475-4398
© Emerald Group Publishing Limited
2005
Strategic HR Review (2005) 4 (2): 8–9.
https://doi.org/10.1108/14754390580000585

René Angoujard, general manager of Novotel London West, describes how the hotel’s commitment to customer service excellence has underpinned its shift from high‐volume tourism to convention hotel

Keywords: HR, Customer service, Novotel
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© Emerald Group Publishing Limited
2005
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