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Volume 5, Issue 2
1 January 2006
Strategic HR Review Cover Image for Volume 5, Issue 2
Research Article| January 01 2006

Transforming HR for strategic impact at AstraZeneca: How centralized HR support improved internal customer service

Simon Hayward
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8537
Print ISSN: 1475-4398
© Emerald Group Publishing Limited
2006
Strategic HR Review (2006) 5 (2): 16–19.
https://doi.org/10.1108/14754390680000861

AstraZeneca needed to refresh its internal customer relations processes from its outdated paper‐based communication model. Using a centralized delivery model, the company increased its efficiency, improved internal customer service and ultimately, cut costs.

Keywords: HR, Internal relations, Customer service
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© Emerald Group Publishing Limited
2006
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