... to building, sharing and retaining knowledge and developing expertise in pursuit of the delivery of an organisational and brand strategy at Hays plc. Findings Using Eraut and Hirsch's three domains of knowledge as a base, this case study explores how the design of the programme allowed for both individual...

... is the professional services model. HR can learn and adapt the professional services model to turn HR expertise and knowledge into client productivity and line manager value. Originality/value This article provides HR professionals with practical advice on how to organize the HR department. It offers five useful...