Issues

Special Issue: 20th Excellence in Services Conference 2017. Guest Editor: Jacques Martin

20th Excellence in Services International Conference (EISIC) (formerly Toulon–Verona Conference)

Claudio Baccarani; Jacques Martin
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The role of customer experience touchpoints in driving loyalty intentions in services

Marco Ieva; Cristina Ziliani
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The effects of students: University identification on student’s extra role behaviours and turnover intention

Roberta Pinna; Pier Paolo Carrus; Marta Musso; Gianfranco Cicotto
View articletitled, The effects of students<span class="subtitle-colon">: </span><span class="subtitle">University identification on student’s extra role behaviours and turnover intention</span>
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Exploring city image: residents’ versus tourists’ perceptions

Fabio Cassia; Vania Vigolo; Marta Maria Ugolini; Rossella Baratta
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Insights on the adoption of social media marketing in B2B services

Nicoletta Buratti; Francesco Parola; Giovanni Satta
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Active seniors perceived value within digital museum transformation

Christelle Traboulsi; Moreno Frau; Francesca Cabiddu
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Carpooling: travelers’ perceptions from a big data analysis

Maria Vincenza Ciasullo; Orlando Troisi; Francesca Loia; Gennaro Maione
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Interplaying ecosystems: a mega-level analysis of education and labour ecosystems

Rosalba Manna; Maria Vincenza Ciasullo; Silvia Cosimato; Rocco Palumbo
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The strategic priorities in the materiality matrix of the banking enterprise

Vincenzo Formisano; Maria Fedele; Mario Calabrese
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Accommodation prices on Airbnb: effects of host experience and market demand

Francesca Magno; Fabio Cassia; Marta Maria Ugolini
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Managing CSR communication: A study of legitimacy-seeking strategies adopted by service and product companies

Agostino Vollero; Maria Palazzo; Alfonso Siano; Domenico Sardanelli
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A review of the Toulon-Verona Conference Excellence in Services best papers 2008-2016: Research topics and methodologies

Antigoni Papadimitriou
View articletitled, A review of the Toulon-Verona Conference Excellence in Services best papers 2008-2016<span class="subtitle-colon">: </span><span class="subtitle">Research topics and methodologies</span>
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