Issues

Hoshin Kanri and A3: a proposal for integrating variability into the policy deployment process

Guilherme Tortorella; Paulo A. Cauchick-Miguel; Paolo Gaiardelli
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Interlinking Lean and sustainability: how ready are leaders?

Anna Mårtensson; Kristen Snyder; Pernilla Ingelsson
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Twenty-first century Total Quality Management: the Emergence Paradigm

Everard van Kemenade; Teun W. Hardjono
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Improving Decision-Making Grid based on interdependence among failures with a case study in the steel industry

Arash Shahin; Ashraf Labib; Soroosh Emami; Mahdi Karbasian
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Approach to integrating management systems: Path to excellence application for the automotive sector using SYSML language

Ikram Ahidar; Driss Sarsri; Naoufal Sefiani
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An evaluation into the limitations and emerging trends of Six Sigma: an empirical study

Jiju Antony; Michael Sony; Mary Dempsey; Attracta Brennan; Thomas Farrington; Elizabeth A. Cudney
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Customer satisfaction and ISO 9001 improvement requirements in the supply chain

Branislav Tomic; Vesna K. Spasojevic Brkic
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Investigating the role of EFQM enablers in innovation performance

Dimitrios Kafetzopoulos; Katerina Gotzamani
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Prioritizing customer requirements in a product-service system (PSS) context

Nicolas Haber; Mario Fargnoli
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School bullying as a quality issue in educational institutions: Some evidence from pupils with migrant background in Italy

Rosalba Manna; Samuele Calzone; Paola Adinolfi; Rocco Palumbo
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