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Special Issue: The 24th Excellence in Services International Conference - EISIC Conference. Guest Editors: Claudio Baccarani, Federico Brunetti, Jacques Martin

Guest editorial: The 24th excellence in services international conference – EISIC conference

Maria Vincenza Ciasullo; Claudio Baccarani; Federico Brunetti; Jacques Martin
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An integrated learning framework of corporate training system: a grounded theory approach

Sergio Barile; Maria Vincenza Ciasullo; Mario Testa; Antonio La Sala
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Digitalization and academic research: knowing of and using digital services and software to develop scientific papers

Federico Brunetti; Angelo Bonfanti; Andrea Chiarini; Virginia Vannucci
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The effects of chatbots’ attributes on customer relationships with brands: PLS-SEM and importance–performance map analysis

Francesca Magno; Giovanna Dossena
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Total quality service in digital era

Francesco Schiavone; Maria Cristina Pietronudo; Annamaria Sabetta; Marco Ferretti
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Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare

María Belén Ortiz; Stanislav Karapetrovic
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Turning crises into opportunities in the service sector: how to build antifragility in small and medium service enterprises

Vincenzo Corvello; Saverino Verteramo; Carlo Giglio
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On-campus accommodation service quality: the mediating role of students' satisfaction on word of mouth

Linda Gabbianelli; Tonino Pencarelli
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Triggering a patient-driven service innovation to foster the service ecosystem well-being: a case study

Antonietta Megaro; Luca Carrubbo; Francesco Polese; Carlo Alessandro Sirianni
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Ambidexterity and Agile project management: an empirical framework

Daniele Binci; Corrado Cerruti; Giorgia Masili; Cristina Paternoster
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Sustainability reporting as a 21st century problem statement: using a quality lens to understand and analyse the challenges

Swaminathan Ramanathan; Raine Isaksson
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The sustainability opportunity study (SOS) – diagnosing by operationalising and sensemaking of sustainability using Total Quality Management

Raine Isaksson; Swaminathan Ramanathan; Max Rosvall
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