Keywords: Organizational performance
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The TQM Journal (2026) 38 (2): 197–222.
Published: 19 November 2024
... the university context. Shahzaf Iqbal can be contacted at: shahzafiqbal@yahoo.com 17 06 2024 06 09 2024 21 10 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only ISO 9001 Training Organizational performance Management systems...
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The TQM Journal (2024) 36 (3): 847–869.
Published: 28 March 2023
... Organizational performance Service quality Organizational change Managing service ecosystems is a complex process that is required to control quality and gain a competitive advantage “through greater customer satisfaction and superior performance” (Aquilani et al., 2017 , p. 186). Total...
Journal Articles
The TQM Journal (2024) 36 (3): 900–919.
Published: 30 September 2022
...Valentina Cucino; Nicola Del Sarto; Giulio Ferrigno; Andrea Mario Cuore Piccaluga; Alberto Di Minin Purpose This study investigates the role of “soft” factors of total quality management – in terms of empowerment and engagement of employees – in facilitating or hindering organizational performance...
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The TQM Journal (2022) 34 (6): 1976–2015.
Published: 08 February 2022
...Mahdi Moradi; Mahdi Salehi; Sadeq Mozan Purpose The present study aims to assess different intelligence types' effect on the auditor's organizational performance (OP) with the mediatory role of social capital (SC) in Iraq. Design/methodology/approach The study's statistical population includes...
Journal Articles
The TQM Journal (2022) 34 (6): 2069–2084.
Published: 29 October 2021
... the potential impact of Quality 4.0 on organizational performance. Design/methodology/approach This study through an integrative literature review critically analyzed 41 previous literature articles to study the impact of Quality 4.0 on various metrics of organizational performance. Findings The results...
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The TQM Journal (2022) 34 (4): 788–806.
Published: 29 April 2021
... companies' efficiency and reducing expenditures that can contribute to companies' competitive performance. This paper investigates the underlying relationship between the level of COQ practices adoption (prevention, appraisal, internal and external failure costs) and organizational performance...
Includes: Supplementary data

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