..., eliminating all unnecessary information for the research and building an Excel database. The database was subsequently analysed with SPSS and Voyant software, performing statistical analysis, hypothesis testing and text-mining techniques to analyse the comments. After these analyses, applying quality tools...

... et al., 2021a , b). Bunney and Dale (1997) described difficulties with quality tool usage as time not allocated to use tools, misunderstanding about the tools and their applications, difficulties with the terminology involved in tool usage, inadequate resources available to utilise...

... of this paper is to explore the quality of the manufacturing, and find the use of effective quality tools to reduce the part defect rate in an electrical parts manufacturing unit, thereby, reducing the replaced cost of defective parts. Design/methodology/approach With the help of quality initiatives, like...