Issues

Exploring the antecedents of loyalty in the context of multi-channel banking

Dhananjay Bapat
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Determinants of co-creation in banking services

Emerson Wagner Mainardes; Aridelmo Teixeira; Paula Cristina da Silveira Romano
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Linking satisfaction to credit card decisions: an application of the Wallet Allocation Rule

Lerzan Aksoy; Timothy L. Keiningham; Alexander Buoye; Joan Ball
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Managing frontline employee performance through coaching: does selling experience matter?

Claudio Pousa; Anne Mathieu; Carole Trépanier
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Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context

Daniel J. Petzer; Christine F. De Meyer-Heydenrych; Göran Svensson
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Consumers’ switching motivations and intention in the case of bank mergers: a cross-cultural study

Maya F. Farah
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Demographic differences in Jordanian bank service quality perceptions

Akram Al-jazzazi; Parves Sultan
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Efficiency of Qatari banking industry: an empirical investigation

Abdul-Hamid Abdul-Wahab; Razali Haron
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Relative importance of service value by customer relationship stages: Evidence from the Indian retail banking

Abhilash Ponnam; Rik Paul
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