Issues

Impact of perceived experiential advertising on customers' responses: a multi-method approach

Caroline Lacroix; Lova Rajaobelina; Anik St-Onge
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The effect of managerial coaching on salesperson's relationship behaviors: new evidence from frontline bank employees in China

Claudio Pousa; Yunling Liu; Asad Aman
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Impact of website attributes on customer engagement in banking: a solicitation of stimulus-organism-response theory

Jamid Ul Islam; Shadma Shahid; Aaleya Rasool; Zillur Rahman; Imran Khan; Raouf Ahmad Rather
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Unethical sales practices in retail banking

Petek Tosun
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Bank concentration and SME financing availability: the impact of promotion of financial inclusion in China

Zhiqiang Lu; Junjie Wu; Jia Liu
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Repurchase intention: the effect of similarity and client knowledge

Halimin Herjanto; Muslim Amin
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Financial management, division of financial management power and financial literacy in the family context – evidence from relationship partner dyads

Piotr Bialowolski; Andrzej Cwynar; Dorota Weziak-Bialowolska
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Media reputation: a source of banks' financial performance

Ngoc Thang Doan; Dung Phuong Hoang; Anh Hoang Thi Pham
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