Issues

Consumer Vulnerability in the Banking Context

Guest editorial: Consumer vulnerability in the banking context

Diego Monferrer Tirado; Miguel Ángel Moliner Tena
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Vulnerable customers' perception of corporate social responsibility in the banking sector in a post-crisis context

Diego Monferrer Tirado; Lidia Vidal-Meliá; John Cardiff; Keith Quille
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When unethical practices harm relationship outcomes: testing the influence of consumer-perceived unethical behaviour on trust and satisfaction in the banking sector

Eddy Balemba Kanyurhi; Deogratias Bugandwa Mungu Akonkwa; Bonheur Murhula Lusheke; Patrick Murhula Cubaka; Paul Kadundu Karhamikire; Célestin Bucekuderhwa Bashige
View articletitled, When unethical practices harm relationship outcomes: testing the influence of consumer-perceived unethical behaviour on trust and satisfaction in the banking sector
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Gender disparities in financial resilience: insights from South Africa

Bomikazi Zeka; Abdul Latif Alhassan
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How informal financial service institutes facilitate the financial inclusion of low-income, unbanked consumers

Sohail Kamran; Outi Uusitalo
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“One size doesn't fit all”. Bank switching decisions and customer vulnerability in Europe

Marcos Fernández-Gutiérrez; John Ashton
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Exploring affiliate marketing's impact on customers' brand engagement and vulnerability in the online banking service sector

Damianos P. Sakas; Nikolaos T. Giannakopoulos; Panagiotis Trivellas
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What is the connection between Fintechs’ video marketing and their vulnerable customers’ brand engagement during crises?

Damianos P. Sakas; Nikolaos T. Giannakopoulos; Marina C. Terzi; Ioannis Dimitrios G. Kamperos; Nikos Kanellos
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Financial capability and financial anxiety: comparison before and during the COVID-19 pandemic

Jing Jian Xiao; Kexin Meng
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How do irresponsibility attributions affect organisational reputation? Evidence from the banking industry

Grzegorz Zasuwa; Grzegorz Wesołowski
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The role of financial literacy in consumer financial fraud exposure (via email) and victimisation: evidence from Spain

Lucía Rey-Ares; Sara Fernández-López; Marcos Álvarez-Espiño
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Embracing paradox: middle managers’ compassion and the vulnerable customer

Andrés Salas-Vallina; Alma Rodríguez Sánchez; Manoli Pozo-Hidalgo
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