Issues

What drives problematic Bitcoin investment behavior?: The role of financial literacy

Hyun-Sun Ryu
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Communal-brand connection and service loyalty: the mediation effect of corporate reputation and customer satisfaction among retail banking customers

Albert Caruana; Joseph Vella
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Multichannel service, trust, commitment and engagement: a study in a credit union

Lucimara Gomes; Serje Schmidt; Luciene Eberle
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Fintech and banking: friends or foes? Evidence from bank–fintech cooperation

Tu Le; Thanh Ngo; Dat T. Nguyen; Thuong T.M. Do
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An optimal threshold for over-indebtedness: a study on the discrepancy between subjective and objective debt burdens

Piotr Bialowolski; Ryszard Kowalski; Agnieszka Wałęga; Grzegorz Wałęga
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Banking without limits: a bibliometric analysis of scholarly works on electronic banking

Rockson Mintah; Godfred Matthew Yaw Owusu; Rita Amoah-Bekoe; Gorkel Obro-Adibo
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Understanding the factors behind racial and ethnic disparities in the adoption of alternative financial services: a decomposition analysis

Jonghee Lee; Kyoung Tae Kim; Jae Min Lee
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Satisfaction leads to loyalty – or could loyalty lead to satisfaction? Investigating brand usage and satisfaction levels in consumer banking

John G. Dawes
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Customer experience of video teller machine service: drivers and behavioural outcomes

Dung Phuong Hoang
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Financial anxiety: a systematic review

AFM Jalal Ahamed; Yam B. Limbu
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Risk-adjusted lifetime value: adjusting for customer riskiness using a single metric

Shweta Singh; B.P.S. Murthi; Ram C. Rao; Erin Steffes
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Credit (mis)allocation under capital requirements: evidence from discontinuity in loan maturities

Trang Thu Nguyen; Ha Diep Nguyen; Huyen Thi Thu Nguyen
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Investigating the customer-to-customer interaction during the customer journey in banking industry

Shahrbanoo Yadollahi; Ali Kazemi; Bahram Ranjbarian
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Does IT culture archetypes affect the perceived usefulness and perceived ease of use of e-banking services? A multistage approach of Algerian customers

Hela Latreche; Mohammed Bellahcene; Vincent Dutot
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The nexus of financial education, literacy and mobile fintech: unraveling pathways to financial well-being

Yu Zhang; Lu Fan
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Credit card reward donation with scarcity messages

Chanho Song; Min Chung Han; Sung-Hee Wendy Paik; Michael Y. Hu
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Click to contribute: understanding donation behaviour and well-being in donation-based crowdfunding mobile apps

Eugene Cheng-Xi Aw; Sujo Thomas; Ritesh Patel; Viral Bhatt; Tat-Huei Cham
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Roles of barriers and gender in explaining consumers' chatbot resistance in banking: a fuzzy approach

Walid Chaouali; Nizar Souiden; Narjess Aloui; Norchène Ben Dahmane Mouelhi; Arch George Woodside; Fouad Ben Abdelaziz
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A knowledge-based directional multicriteria framework with defuzzified subset of preferences for sustainable banking strategy analysis

Thyago Celso Cavalcante Nepomuceno; Victor Diogho Heuer de Carvalho; Thiago Poleto; Ciro José Jardim Figueiredo
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Digital marketing and purchase intention of bank services: the role of trust and engagement

Alex Akuffo Otopah; Courage Simon Kofi Dogbe; Ofosu Amofah; Bright Ahlijah
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Adoption of new banking models from a consumer perspective: the case of Iran

Soroush Dehghan Salmasi; Mohammadbashir Sedighi; Hossein Sharif; Mahmood Hussain Shah
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Digital financial consumers' decision-making: a systematic literature review and integrative framework

Marco Barone; Candida Bussoli; Lucrezia Fattobene
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Competitive dynamics in a multi-sided mobile payment platform market: an agent-based modeling perspective

Muhammad Adeel Zaffar; Ram Kumar; Kexin Zhao
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How consumers' privacy perceptions influenced mobile payment acceptance during the COVID-19 pandemic

Yuling Wei; Mirkó Gáti; Attila Endre Simay
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Corporate social responsibility as a moderator of loyalty antecedents in the Brazilian banking context

Fernando de Oliveira Santini; Daniel Barrionuevo Lugo; Wagner Junior Ladeira; Shakeb Akhtar; Luciana da Silva Rocha; Michele Kremer Sott
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Exploring the interplay of materialism, financial socialization, financial capability, and credit card debt

Zongze Li; Swarn Chatterjee; Diann Moorman
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AI is not careful: approach to the stock market and preference for AI advisor

Jieun Koo
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Acceptance of artificial intelligence devices in banking services: moderation role of technology anxiety and risk aversion

İsmail Gökhan Cintamür
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Propensity toward Islamic debt financing among Moroccan MSMEs: assessing the mediating effect of entrepreneurial achievement motivation using PLS-MGA

Sana Rhoudri; Safa Ougoujil
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