Issues

Special Issue: Social media in hospitality and tourism. Guest Editors: Rob Law, Lawrence Hoc Nang Fong, Chulmo Koo, Ben Haobin Ye

Guest editorial

Rob Law; Lawrence Hoc Nang Fong; Chulmo Koo; Ben Haobin Ye
View articletitled, Guest editorial
Open the PDF for in another window
Add to Citation Manager for Guest editorial

Sharing information now vs later: The effect of temporal contiguity cue and power on consumer response toward online reviews

Laurie Wu; Han Shen; Mimi Li; Qian (Claire) Deng
View articletitled, Sharing information now vs later<span class="subtitle-colon">: </span><span class="subtitle">The effect of temporal contiguity cue and power on consumer response toward online reviews</span>
Open the PDF for in another window
Add to Citation Manager for Sharing information now vs later<span class="subtitle-colon">: </span><span class="subtitle">The effect of temporal contiguity cue and power on consumer response toward online reviews</span>

Social media activity in a festival context: temporal and content analysis

Kelly MacKay; Danielle Barbe; Christine M. Van Winkle; Elizabeth Halpenny
View articletitled, Social media activity in a festival context: temporal and content analysis
Open the PDF for in another window
Add to Citation Manager for Social media activity in a festival context: temporal and content analysis

Ambassadors of knowledge sharing: Co-produced travel information through tourist-local social media exchange

Deborah Edwards; Mingming Cheng; IpKin Anthony Wong; Jian Zhang; Qiang Wu
View articletitled, Ambassadors of knowledge sharing<span class="subtitle-colon">: </span><span class="subtitle">Co-produced travel information through tourist-local social media exchange</span>
Open the PDF for in another window
Add to Citation Manager for Ambassadors of knowledge sharing<span class="subtitle-colon">: </span><span class="subtitle">Co-produced travel information through tourist-local social media exchange</span>

Consumers’ impulsive buying behavior of restaurant products in social commerce

Namho Chung; Hyo Geun Song; Hyunae Lee
View articletitled, Consumers’ impulsive buying behavior of restaurant products in social commerce
Open the PDF for in another window
Add to Citation Manager for Consumers’ impulsive buying behavior of restaurant products in social commerce

Generation Y’s positive and negative eWOM: use of social media and mobile technology

Tingting (Christina) Zhang; Behzad Abound Omran; Cihan Cobanoglu
View articletitled, Generation Y’s positive and negative eWOM: use of social media and mobile technology
Open the PDF for in another window
Add to Citation Manager for Generation Y’s positive and negative eWOM: use of social media and mobile technology

Roles of negative emotions in customers’ perceived helpfulness of hotel reviews on a user-generated review website: A text mining approach

Minwoo Lee; Miyoung Jeong; Jongseo Lee
View articletitled, Roles of negative emotions in customers’ perceived helpfulness of hotel reviews on a user-generated review website<span class="subtitle-colon">: </span><span class="subtitle">A text mining approach</span>
Open the PDF for in another window
Add to Citation Manager for Roles of negative emotions in customers’ perceived helpfulness of hotel reviews on a user-generated review website<span class="subtitle-colon">: </span><span class="subtitle">A text mining approach</span>

Social media review rating versus traditional customer satisfaction: Which one has more incremental predictive power in explaining hotel performance?

Woo Gon Kim; Seo Ah Park
View articletitled, Social media review rating versus traditional customer satisfaction<span class="subtitle-colon">: </span><span class="subtitle">Which one has more incremental predictive power in explaining hotel performance?</span>
Open the PDF for in another window
Add to Citation Manager for Social media review rating versus traditional customer satisfaction<span class="subtitle-colon">: </span><span class="subtitle">Which one has more incremental predictive power in explaining hotel performance?</span>

Exploring the generalizability of discriminant word items and latent topics in online tourist reviews

Astrid Dickinger; Lidija Lalicic; Josef Mazanec
View articletitled, Exploring the generalizability of discriminant word items and latent topics in online tourist reviews
Open the PDF for in another window
Add to Citation Manager for Exploring the generalizability of discriminant word items and latent topics in online tourist reviews

An empirical examination of online restaurant reviews on Yelp.com: A dual coding theory perspective

Sung-Byung Yang; Sunyoung Hlee; Jimin Lee; Chulmo Koo
View articletitled, An empirical examination of online restaurant reviews on Yelp.com<span class="subtitle-colon">: </span><span class="subtitle">A dual coding theory perspective</span>
Open the PDF for in another window
Add to Citation Manager for An empirical examination of online restaurant reviews on Yelp.com<span class="subtitle-colon">: </span><span class="subtitle">A dual coding theory perspective</span>