...Lijing Zhao; Shashan Bao; Phillip M. Jolly; Yi Su Purpose The purpose of this study was to investigate how and when exploitative leadership hinders hospitality employees’ service innovative behavior. Based on the conservation of resource theory, the authors examined the mediating role...

... to investigate the indirect relationship between exploitative leadership (EL) and psychological distress through emotional complexity. This study also predicted that belief in organizational conspiracy theories moderates the association between EL and emotional complexity. Furthermore, forgiveness climate acts...

...Zhuanzhuan Sun; Long-Zeng Wu; Yijiao Ye; Ho Kwong Kwan Purpose Based on self-determination theory, this research paper aims to explore the implication of exploitative leadership for hospitality employees’ proactive customer service performance (PCSP) via harmonious passion for work (HPFW...